Refund policy

Meraz Beauty — Return & Refund Policy

At Meraz Beauty, we want you to be happy and confident with your purchase. If you have an issue with your order, please contact us and we'll do our best to assist you.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must be:

  • Unused and unopened

  • In its original packaging

  • In the same condition as when you received it

  • Accompanied by your order confirmation or proof of purchase

How to Request a Return

To request a return, please contact us through our Contact Us page and provide your order number and the reason for your return.

If your return is approved, we'll provide you with the necessary return instructions.

Please do not send products back before contacting us and receiving return instructions from our team.

Damaged, Defective or Incorrect Orders

Please check your order when it arrives.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the issue.

We'll review the situation and work with you to resolve it.

Skincare & Makeup Products

For hygiene and safety reasons, opened or used skincare and makeup products cannot be returned.

This includes products such as:

  • Serums

  • Creams and moisturizers

  • Cleansers

  • Makeup products

  • Lip products

  • Beauty tools that have been used

If a beauty product arrives damaged, defective, or incorrect, please contact us before using or opening it so we can assist you.

Sale Items

Products purchased during a sale or promotional offer may have different return conditions. Please contact us before requesting a return so we can confirm eligibility.

Gift cards are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, you may return your eligible unopened item and place a new order after your return has been approved.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and display the refunded amount.

If you haven't received your refund after the stated processing period, please contact us through our Contact Us page.

Return Shipping

Unless you received a damaged, defective, or incorrect product, return shipping costs are the customer's responsibility.

For approved returns caused by an error on our part, we'll provide you with the appropriate return instructions.

Meraz Beauty reserves the right to review return requests and determine eligibility in accordance with this policy and applicable consumer laws.